Frequently Asked Question
1. How much is this outfit?
The price of each outfit depends on its design and any customization requests. You can view the price of each available item directly on our website at https://helenhabeshaclothe.com/.
If you’re interested in a design that is not listed, feel free to send us a picture, and we will promptly provide you with a price quote and estimated delivery time.
2. How long does delivery take?
Delivery timelines vary depending on the specific item and your location. As most of our garments are made to order, processing times depend on the complexity of the design. Once your outfit is completed, shipping to the U.S. typically takes between 3 to 5 business days.
3. How does shipping work?
We ship all international orders via DHL Express for fast and secure delivery. Once your order is dispatched, you will receive a confirmation email with a tracking number from DHL.
For local orders within Ethiopia, you may collect your package directly from our office.
4. How does sizing work?
To ensure a perfect fit, we provide a detailed measurement guide on our website. While standard sizes are available, we highly recommend submitting your personal measurements according to the guide for best results, especially for custom orders.
5. Where are you located?
Helen Habesha Clothes is proudly based in Ethiopia, with offices in Addis Ababa and the United States. You can find our full contact details and addresses in the footer section of our website.
6. Do you have a physical store?
We currently operate exclusively online. While we do not have a physical retail outlet, you are welcome to visit our workshop or office for inquiries or order pickups by appointment.
7. Do you have pre-made outfits available?
Yes, we do carry a limited selection of ready-to-ship outfits. However, the majority of our products are custom-made to meet our customers’ specific preferences and sizing requirements.
8. Do you ship to my country, and how much does it cost?
Yes, we ship worldwide. Shipping is free for customers in the U.S., Canada, the EU, and the UK. For other regions, shipping costs are calculated automatically during checkout based on your location.
9. Do you offer customization options?
Absolutely! We specialize in customized designs tailored to your style and fit. Pricing may vary depending on the complexity of the customization. Please contact us directly to discuss your ideas and receive a personalized quote.
10. Do you make children’s outfits?
Yes, we create beautiful custom outfits for children of all ages. We recommend reaching out to us before placing an order for children’s wear so we can discuss accurate measurements and pricing.
11. What is your return policy?
We accept returns for eligible items within 14 days of delivery. Our team will assist you throughout the return process. Please note that customized orders—those with modified designs, colors, or patterns—are non-returnable, as they are made specifically for you.
12. Do you offer discounts?
Yes, we offer seasonal promotions during holidays and the wedding season. Additionally, we extend discounts to returning customers and those purchasing multiple items in a single order. Feel free to inquire about available discounts when placing your order.
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